What would you like to know?
We'll answer in our finest Brooklynese.
We've put together this handy dandy FAQ section to help answer what we think you might want to know. If you don't find what you're looking for, email us and we'll get back to you in a (Brooklyn) New York minute.
What are your model kits made of?
All of our model kits are made from chipboard, a 100% recycled material. Chipboard is good for the environment and, like New York, extremely durable.
Can Boundless Brooklyn model kits be painted?
Absolutely. In fact, artists from around the world have been putting their creative marks on them — and the results are amazing. We've put together this page with tips and suggestions. Also, be sure to check out our Gallery to see what we mean, and to give yourself some inspiration. You can use any acrylic paint or marker to customize your own kit(s), too. Once you have, be sure to post the picture and tag us on Instagram, and we'll share your pic! Our handle is @boundlessbrooklyn.
How old do you have to be to put a Boundless Brooklyn kit together?
Our kits are designed for adults and kids 6+. For kids, we recommend that an adult be present when the kit is being assembled, to help explain the different steps. And we're also all for quality time together.
Do you offer customized versions of your kits?
Yes, yes, yes! The Artist Edition section of Boundless Brooklyn is where you'll find one-of-a-kind artist-created towers are available. This section is curated by ChrisRWK, who oversees the selection of artists, and adds new works of art on an ongoing basis. And our Limited Edition section has, well, limited edition artist-signed silkscreened water towers.
Where do you make your products?
We love where we live and want to support local manufacturing (and manufacturing in the U.S. in general). That's why ALL of our products are Made in NYC!
What's your return policy?
We want you to be happy with the quality of your Boundless Brooklyn order, so if you receive anything defective or damaged, please let us know within five days of delivery. We'll be happy to replace your item(s), and might ask for photos so we can try to determine the cause of the damage. Please note that prices are subject to change and we cannot issue refunds for price differences after your purchase. Oh, and all Artist & Limited Edition sales are final.
If you purchase kits and change your mind, the same five-day return policy applies. After the five-day period, we may, in our sole discretion, accept returns, less a 25% restocking fee. Your original shipping fee will not be refunded, and we are also not responsible for any return shipping fees.
Do you sell in any stores or offer wholesale prices?
Absolutely! Boundless can be found in over 100 stores around the U.S., Canada, England, France, Germany, Holland, Peru, Japan, New Zealand, Sweden, Taiwan and Vietnam. Check out our Store Locator section to find a retail partner near you.
If you own a store and want to carry Boundless Brooklyn, visit our Wholesale page and complete our short contact form, and we'll take it from there.
Where do you ship and how much does it cost?
We ship to all 50 states in the U.S. and throughout Canada. The majority of our orders go out within a few days via USPS, and you'll receive a tracking number after your order ships.
- We will ship to the address exactly as you enter it during the checkout process. If you notice an error after you place your order — and before you receive the tracking information — please let us know. We'll try our best to correct the address.
- If your order is returned to us because we received an incorrect shipping address — and you would like us to ship the order again — the same shipping fees will be applied again. If your order shipped for free, new shipping fees will apply; we will notify you of these fees.
- If the order is returned to us because we received an incorrect shipping address — and you do not want us to ship again — a 25% restocking fee will apply. The original shipping fee will not be refunded.
Shipping to Canada*
|Order total||Shipping cost (includes tracking)|
Shipping within the U.S.
|Order total||Shipping cost (includes tracking)|
Unfortunately, due to the high number of lost packages sent internationally, we are no longer able to ship to countries outside of the U.S. and Canada. If you'd like us to ship to a country not listed, please email us and we can put you in touch with one of our retailers that ships internationally.
*Prices listed are in U.S. dollars. Please note, we are not responsible for VAT or other Canadian/provincial taxes.
Will I have to pay taxes on my purchase?
That depends where your order is going. We're required by law to collect sales tax on orders sent to addresses within New York State; orders sent to U.S. addresses outside of New York State are tax free. If your order is being shipped internationally, you'll be responsible for all taxes and duties that your country and/or municipality may collect.
Can your water towers hold water?
Funny you should ask. While our water tower model kits are replicas of the ones that grace the New York City skyline, they're not really water towers. In fact, our lawyer wants you to know that you shouldn't put liquid of any kind in your Boundless Brooklyn water tower kit.
Do you customize and/or create kits for clients and special events?
You know it! Whether you want a kit customized for a corporate event, wedding, anniversary, bar mitzvah, etc., or you want Boundless to create a kit for you or your company, we'd love to work with you. Let us know what you're looking for and we'll get this party started.
How do I keep track of everything Boundless is up to?
What's your mailing address?
We're flattered that you want to send us chocolate and flowers already. You can reach us at 442 Lorimer Street, Ste. 745, Brooklyn, NY 11206