What would you like to know?
We'll answer in our finest Brooklynese.
We've put together this handy dandy FAQ section to help answer what we think you might want to know. If you don't find what you're looking for, email us and we'll get back to you in a (Brooklyn) New York minute.
What are your model kits made of?
All of our model kits are made from chipboard, a 100% recycled material. Chipboard is good for the environment and, like New York, extremely durable.
Can Boundless Brooklyn® model kits be painted?
Absolutely. In fact, artists from around the world have been putting their creative marks on them — and the results are amazing. You can use any acrylic paint or marker to customize your own kit(s), too. Once you have, be sure to post the picture and tag us on Instagram, and we'll share your pic! Our handle is @boundlessbrooklyn, and be sure to tag the pic with the hashtag #boundlessbrooklyn.
How old do you have to be to put a Boundless Brooklyn kit together?
Our kits are designed for adults and kids 6+. For kids, we recommend that an adult be present when the kit is being assembled, to help explain the different steps. Also, we're all for quality time together.
Where do you make your products?
We love where we live and want to support local manufacturing (and manufacturing in the U.S. in general). That's why all of our products are Made in NYC and ship from the tristate area!
What's your return policy?
Now that we're pausing the shop (effective December 31, 2020) so that we can go into dev mode and develop new products, all sales are final. That said, if you receive anything defective or damaged, please let us know within five days of delivery. We'd be happy to replace your item(s), and might ask for photos so we can try to determine the cause of the damage. Please note that we cannot issue refunds for price differences for previous purchases.
Where do you ship?
We ship to all 50 states in the U.S. Unfortunately, due to the high number of lost packages sent internationally, we are no longer able to ship outside of the U.S.
- We will ship to the address exactly as you enter it during the checkout process. If you notice an error after you place your order — and before you receive the tracking information — please let us know. We'll try our best to correct the address.
- If your order is returned to us because we received an incorrect shipping address — and you would like us to ship the order again — shipping and handling fees will be applied again.
- If the order is returned to us because we received an incorrect shipping address — and you do not want us to ship again — a 25% restocking fee will apply and a $7 per item shipping and handling fee will be deducted from the refund.
Will I have to pay taxes on my purchase?
We're required by law to collect sales tax on orders sent to addresses within New York State; orders sent to addresses outside of New York State are not charged sales tax.
Can your water towers hold water?
As Alanis would say (ask?): Isn't this ironic? While our water tower model kits are replicas of the ones that grace the New York City skyline, they're not really water towers. In fact, our lawyer wants you to know that you shouldn't put liquid of any kind in your Boundless Brooklyn water tower kit.